Items must be returned to us in a fully resalable condition, which means unused and in their original packaging. We cannot accept returns for items that have been assembled or used. Paradise Furniture reserve the right to refuse a refund or exchange on items deemed as not resalable. Items must be returned to us within 14 days of receipt and a note must be included stating your order number and reason for return. We recommend you return goods either tracked or recorded as we cannot be held responsible for missing goods or items damaged in transit. please be aware we are not responsible for return postage costs, which must be met by you, the customer.
This does not include any custom made furniture, or any sofas that have been ordered in from outside the country. These can not be refunded under any circumstance.
Damaged or faulty goods:
Our furniture is of the highest quality but in the unlikely event that you have a problem with your item, or you receive faulty or damaged goods, please contact us within 14 days of receipt. It is important that you inspect your item and are happy with it before assembly as we are unable to accept returns for faulty items that have been assembled.